I receive an ERROR_CANDIDATE_NOT_FOUND error when connecting to my account at Pearson VUE. What should I do?

If you are registering for the first time, this indicates we were unable to transfer your details to Pearson VUE due to an issue with your profile.
Please check you have a valid phone number (check that there are no spaces or periods in the phone number) and address including country. If after updating you still have errors please contact our helpdesk using the details given on the screen.

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