Overview
If you have left your employer or otherwise lost access to the email address associated with your account, you may be unable to receive password‑reset messages. This article explains how to regain access and update your contact email securely.
When This Applies
You should follow this process if:
- You no longer have access to the email address linked to your account
- Password reset emails cannot be received
- Your account contains important information such as certifications or training records
What You Need to Do
Because you cannot complete a standard password reset, you will need assistance from the helpdesk.
1. Contact the Helpdesk
Reach out to the helpdesk and explain that you no longer have access to the email address associated with your account.
Do not create a new second account.
2. Complete Identity Verification
To protect your account, the helpdesk will ask a series of verification questions. These may include:
- Personal or employment details
- Information about certifications or training associated with the account
- Other identifying information relevant to your profile
This step ensures that only the rightful account owner can request changes.
3. Request an Email Address Update
Once your identity is verified, the helpdesk can update the contact email on your account.
After the update is complete, you will be able to:
- Receive password‑reset emails
- Sign in using your new contact email
- Continue accessing your certifications and account history
Why Verification Is Required
Accounts containing certifications or other official records must be protected from unauthorized access. Verification ensures compliance with security and privacy requirements.