Announcements
READ ME FIRST
- Welcome to The Open Group® Certification, Shop, and Publications Help Desk
- Issues with account recovery?
- Issues with account creation, login, profile update, and system-related issues?
- How to get help for an issue with The Open Group Shop?
- README First: Certification related questions
- README FIRST: LMS/Moodlecloud Assistance
HELP DESK INFORMATION
FAQ
Account Registration, Recovery, and Profile Settings
Online Exams
- ★ How to obtain assistance with an online OnVUE exam?
- Can you go to bathroom during a Pearson VUE OnVUE exam?
- What are the requirements for taking an Online Exam?
- Can I use my work computer to take an online proctored exam at home?
- How do I find out how to take an exam online?
- How do I know if taking an exam online is right for me?
Online Study
Publications / Bookstore /Shop
- I purchased a document from the bookstore, but haven't received anything
- There is a missing page from the hardcopy of the TOGAF Foundation Study Guide
- What do I need to do in order to use the TOGAF Standard commercially with my clients?
- When I try to download a "FREE MEMBERS PDF" publication it says Unauthorized
TOGAF® Certification
- ★ My certificate has Incorrect/missing information, what should I do?
- ★ What are the learning paths available for certification against the TOGAF Standard, 10th Edition?
- ★ Where can I find Study Materials for the TOGAF Standard, 10th Edition?
- ★ What certifications are available for the TOGAF Standard, 10th Edition?
- When will I get my Applied TOGAF Enterprise Architecture Practitioner badge?
- Why is there no TOGAF 10 Foundation or TOGAF 10 Practitioner?
Open Badges
- How do I claim my Open Badge?
- How long will it be before I get my badge?
- How to Opt-in for an Open Badge?
- How will I know if I’ve earned an Open Badge?
- What are Open Badges?
- What if I don’t want my Open Badge to be public?
Exam Retakes
- If I fail an exam at one exam provider, can I re-take the exam at a different provider before the one month period?
- If I fail a combined exam, can I take a Part 1 or a Part 2 exam earlier than the one month retake policy?
- How much does a retake exam cost?
- Why do I have to wait one (1) month before an exam retake?
Exam Vouchers
Certification Credentials
- I've completed the Integrating Risk and Security Self-Study materials, how do I get my badge and certificate?
- I did not receive my invitation to the TOGAF Essentials 2018 assessment. What should I do?
- My trainer has asked me for my Candidate ID. How do I find that?
- What is the format of the Online Assessment for the TOGAF Essentials 2018 credential?
- What is required to earn the TOGAF Essentials 2018 credential?
- What does the TOGAF Essentials 2018 credential cover?
Exam Registration
- ★ Impact of Covid-19 Restrictions on Exam testing
- How do I reschedule or cancel an exam online?
- How do I register to take an exam at a Pearson VUE test center?
- How do I find my Candidate ID?
- How can I request a test accommodation?
- How can I register for an ESL exam?
Exam-Based Certification
- How can I access my score report for my exam?
- How can I reschedule my exam appointment at The Open Group Exam Provider?
- How do I find out more information about The Open Group certification exams?
- I am not able to understand how I scored 57% in my exam which equals to 22.8 / 40. Can you explain ?
- I am unable to view my name under the directory of Certified People. What should i do?
- I cannot find the answer to my question
Open Professions Certification (Open CA, Open CDS, Open CTS, Open CTTP)
- How do I submit a method for recognition in my Open CA certification?
- If I want to become certified at a higher level, what do I need to do?
- I want to re-certify, what do I need to do?
- I was certified through my employer (via an ACP), but have now left the company. Can I keep my certification?
- I’m certified, why haven’t I received my badge?
- I'm certified, how do I set a Personal Confirmation Code?