Overview
If you experience problems creating an account, signing in, updating your profile, or using any system features, support is available. This article explains where to go for assistance and what types of issues are handled by The Open Group Systems Support team.
When to Contact Systems Support
You should reach out to The Open Group Systems Support team for help with any of the following:
- Account creation issues
- Login or authentication problems
- Updating or correcting profile information
- System errors or unexpected behaviour
- Any technical issues preventing access to The Open Group platforms
These issues require system‑level troubleshooting and cannot be resolved through self‑service.
How to Contact Systems Support
To request assistance, submit a support ticket using the official Systems Support portal:
https://opengroup.my.site.com/systemssupport/s/contactsupport
Once submitted, a member of the Systems Support team will review your request and follow up with next steps.
What to Include in Your Request
Providing clear information helps the support team resolve your issue more quickly. Include:
- A description of the issue
- Any error messages you received
- The email address associated with your account
- Screenshots (if applicable)
- The steps you were taking when the issue occurred