How to obtain assistance with an online OnVUE exam?

For any assistance regarding ongoing OnVUE (online) exam, you will need to reach out to the Pearson VUE customer support team immediately for further assistance.

Information on how to contact Pearson VUE customer care is available at:

When contacting them please ensure you know your Candidate ID (available in your web account at The Open Group , accessible via the link at the top of the personal information section).

Please also see the candidate advice sheet at:

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