Overview
If you experience any issues during an active OnVUE online‑proctored exam, support must be handled directly by Pearson VUE, as they have real‑time access to your exam session and proctoring environment.
Immediate Assistance for Ongoing OnVUE Exams
For any technical problems, interruptions, or questions while your OnVUE exam is in progress, you must contact Pearson VUE Customer Support immediately.
Pearson VUE support information is available at:
http://pearsonvue.com/theopengroup/contact/
Information You Should Have Ready
When contacting Pearson VUE, ensure you have your:
-
Candidate ID
- This is available in your Pearson VUE account, accessed via The Open Group’s Take Exam page:
https://www.opengroup.org/take-exam
- This is available in your Pearson VUE account, accessed via The Open Group’s Take Exam page:
Having your Candidate ID ready helps Pearson VUE quickly locate your record and provide faster assistance.
Additional Guidance
Before taking an OnVUE exam, we strongly recommend reviewing the Pearson VUE Candidate Advice Sheet, which includes important information:
http://certification.opengroup.org/docs/Pearson_VUE_Advice_Sheet.pdf