Overview
If you experience any issues during an active OnVUE online‑proctored exam, support must be handled directly by Pearson, as they have real‑time access to your exam session and proctoring environment.
Immediate Assistance for Ongoing OnVUE Exams
For any technical problems, interruptions, or questions while your OnVUE exam is in progress, you must contact Pearson Customer Support immediately.
Pearson support information is available at:
http://pearsonvue.com/theopengroup/contact/
Information You Should Have Ready
When contacting Pearson, ensure you have your:
-
Candidate ID
- This is available in your Pearson account, accessed via The Open Group’s Take Exam page:
https://www.opengroup.org/take-exam
- This is available in your Pearson account, accessed via The Open Group’s Take Exam page:
Having your Candidate ID ready helps Pearson quickly locate your record and provide faster assistance.
Additional Guidance
Before taking an OnVUE exam, we strongly recommend reviewing the Pearson Candidate Advice Sheet, which includes important information:
http://certification.opengroup.org/docs/Pearson_VUE_Advice_Sheet.pdf