If you experienced an issue during the OnVUE check‑in process, please follow these steps:
- Restart your computer and attempt the check‑in again.
- Run the full Pearson VUE system test to confirm your device meets requirements.
- Ensure VPNs, corporate security tools, and background applications are disabled.
- If the issue continues, please contact Pearson VUE OnVUE Support and request a case number.
Pearson VUE support information is available at: http://pearsonvue.com/theopengroup/contact/
Once you have the Pearson VUE case number, contact The Open Group Help Desk and we will assist with next steps, including rescheduling if appropriate.