If you no longer have access to the email address associated with your web account with The Open Group and cannot complete a password reset, our Helpdesk team can assist you.
This situation is especially important to resolve if you have certifications, exam history, or membership records linked to your previous email address.
How We Can Help
If you cannot receive a password‑reset email because you no longer control your old inbox:
- Contact the Helpdesk using the support form.
- Our team will ask a small set of verification questions to confirm your identity.
- Once verified, we will update your contact email address on your account.
- You will then be able to reset your password using your new email address.
Why Verification Is Required
To protect your certification records and personal information, we must confirm ownership of the account before making any changes. This ensures that only the rightful account holder can update contact details.
Need Assistance?
If you are unable to recover your account or have questions about the process, please reach out to the Helpdesk and we will be happy to guide you through the next steps.