If you are taking an OnVUE exam and having technical difficulties see this knowledge base article.
Overview
The Open Group provides a range of resources to help candidates prepare for exams, register successfully, complete their certification, and understand key policies. This article lists the most commonly used links and guidance in one place.
Certification Preparation Resources
Prepare for Certification
Guidance on study approaches, exam formats, and recommended preparation materials.
Link: https://www.opengroup.org/certifications/prepare-for-certification
Exam Registration and Online Testing Tutorials
Pearson VUE Registration Process (PDF)
Step‑by‑step instructions for booking an exam through Pearson VUE.
Link: https://certification.opengroup.org/docs/PearsonVUE_Registration_Process.pdf
OnVUE Online Proctored Exam Tutorial (PDF)
Instructions for taking an online proctored exam, including system checks and exam-day expectations.
Link: https://certification.opengroup.org/docs/OnVUE-Take-Exam-Tutorial.pdf
Exam-Day Guidance
Advice for Candidates Taking Exams with Pearson VUE
Tips and requirements to help ensure a smooth testing experience.
Link: Advice for Candidates Taking Exams with Pearson VUE
Booking or Taking an Examination
Information on how to schedule and sit for your certification exam.
Link: https://www.opengroup.org/certifications/take-exam
Completing Your Certification
Instructions on submitting your certification application after passing the exam.
Link: https://www.opengroup.org/certifications/how-to-complete
Frequently Asked Questions
Answers to common questions about exams, certification, policies, and processes.
Link: https://www.opengroup.org/certifications/faqs
Voucher Terms and Conditions
Official policy for exam vouchers issued by The Open Group.
Link: https://certification.opengroup.org/docs/PearsonVUE_Voucher_Terms_and_Conditions.pdf
Need Assistance?
If you require help, please raise a support ticket or email certifications@opengroup.org.
To help us resolve your query efficiently, please include:
- Your Candidate ID number
- Any relevant screenshots
- Your voucher number (if applicable)
- A clear description of the issue
Response Times
- The helpdesk typically responds within 48 hours.
- The helpdesk is closed on weekends, US and UK public holidays, and December 24 – January 2 when The Open Group offices are closed.