Overview
If you do not appear for your scheduled exam appointment at the test center, the appointment will be classified as a no‑show. This article explains what that means and how to reschedule an exam if needed.
What Happens If You Miss Your Appointment
- Failing to appear for your scheduled exam results in a no‑show status.
- No‑show appointments are not refundable and typically require you to pay the full exam fee again when booking a new appointment.
How to Reschedule an Exam
If you need to reschedule your exam appointment:
-
Log in to your Pearson VUE account via The Open Group at:
https://www.opengroup.org/take-examFollow the link to step 2.
- Use the Pearson VUE online scheduling system to select a new appointment time.
Important Rescheduling Requirement
- You must reschedule at least 48 hours before your existing appointment time.
- If you attempt to reschedule after this window, the system will not allow changes, and missing the appointment will result in a no‑show.
Questions About Rescheduling or Canceling
If you need assistance with rescheduling, canceling, or understanding Pearson VUE policies, contact Pearson VUE Customer Service:
http://www.pearsonvue.com/theopengroup/contact
They can provide guidance on scheduling rules, availability, and next steps.