When you attempt to access Pearson VUE through The Open Group registration system, your profile information is securely transferred to Pearson VUE so your exam account can be created or matched. If something prevents this connection from completing successfully, you may be redirected to an error‑return URL.
This page indicates that Pearson VUE could not complete the account connection, and the error code at the end of the URL explains why.
Why Am I Seeing an Error‑Return URL?
An error‑return URL appears when Pearson VUE is unable to process the information sent from The Open Group. This typically happens for one of the following reasons:
1. Missing or Invalid Profile Information
Pearson VUE requires complete candidate details to create or match your exam account. If any required fields are missing or invalid, the connection will fail.
Common issues include:
- Missing country in your address
- Missing or invalid phone number
- Incomplete personal details
What to do:
Update your profile in The Open Group system with a full address (including country) and a valid phone number, then try again. If the issue persists please contact the Help Desk team.
2. Pearson VUE Could Not Match Your Candidate Record
If the information sent does not match an existing Pearson VUE record, or if the system cannot create a new one, you may see an error such as:
ERROR_CANDIDATE_NOT_FOUND
This means Pearson VUE could not locate or create your candidate profile based on the data provided.
What to do:
Verify your profile details are complete and accurate, then retry the connection. If the issue persists please contact the Help Desk team.
3. A Pearson VUE Account Block
If you see:
ERROR_VUE_WIDE_BLOCK
This indicates that Pearson VUE has placed a block on your account that prevents any new registrations or updates.
What to do:
See this Knowledge Base Article for assistance.
4. Other System or Data Errors
If the URL ends with a different error code, it still indicates a problem during the hand‑off between systems. These errors usually relate to:
- Data validation issues
- System‑level restrictions
- Temporary service interruptions
What to do:
Check your profile details first. If the issue persists, contact the helpdesk and include the full error‑return URL.