Overview
If you see the error ERROR_VUE_WIDE_BLOCK when attempting to access your Pearson account through The Open Group Certification Portal, it means that Pearson has placed a temporary block on your account. This block prevents you from booking, rescheduling, or accessing exam appointments until it is cleared.
What Causes ERROR_VUE_WIDE_BLOCK?
This block is typically applied automatically by Pearson’s system. The most common reason is:
- Too many invalid payment attempts (e.g., incorrect card details entered multiple times)
Other account‑level issues may also trigger the block.
How to Resolve the Block
To remove the block, you must contact Pearson directly.
Steps to take
- Contact Pearson Customer Service:
http://pearsonvue.com/theopengroup/contact/ - Verify your identity with the support agent.
- Request removal of the VUE_WIDE_BLOCK on your account.
- Once the block is cleared, you may:
- Return to your Pearson dashboard and book your exam, or
- Ask the Pearson agent if they can book the exam for you.
Important Notes
- The Open Group cannot remove this block; only Pearson can lift it.
- You will need your Candidate ID when contacting Pearson.
- Once the block is removed, access is restored immediately.