FAQ
Frequently Asked Questions
Account Registration, Recovery, and Profile Settings
- ★ Issues with account creation, login, profile update, and system-related issues?
- I have left my employer and no longer have access to my email, how do I recover an existing account?
- How to edit your profile with The Open Group?
- How to reset your password for your web account with The Open Group?
- How to create a web account with The Open Group?
Online Exams
- ★ How to obtain assistance with an online OnVUE exam?
- How to start my online exam?
- How do I reschedule an OnVUE examination and/or change the delivery mode to take the examination at a test center?
- Will OnVUE (online) exam delivery work for me?
- How to start an exam?
- How do I find my score report / exam results? See all 12 articles
Online Study
- My enrolment to the self-study materials in the LMS has expired, can I get an extension?
- I bought a PDF download but it won't open with the key provided using Adobe Reader
- I am trying to unlock the TOGAF Practice Tests but the key in the keyfile returns incorrect enrollment key?
- How can I reset my password for accessing The Open Group LMS/Moodlecloud site?
Publications / Bookstore /Shop
- ★ How to Download an Order from the Shop/Bookstore?
- ★ How to get help for an issue with The Open Group Shop?
- I purchased a document from the bookstore, but haven't received anything
- There is a missing page from the hardcopy of the TOGAF Foundation Study Guide
- What do I need to do in order to use the TOGAF Standard commercially with my clients?
- When I try to download a "FREE MEMBERS PDF" publication it says Unauthorized
TOGAF® Certification
- ★ My certificate has Incorrect/missing information, what should I do?
- ★ What are the learning paths available for certification against the TOGAF Standard, 10th Edition?
- ★ Where can I find Study Materials for the TOGAF Standard, 10th Edition?
- ★ What certifications are available for the TOGAF Standard, 10th Edition?
- I am TOGAF 9 Certified, how can I upgrade to the latest certification based on the TOGAF Standard, 10th Edition?
- When will I get my Applied TOGAF Enterprise Architecture Practitioner badge? See all 21 articles
Open Badges
Exam Retakes
- What are the rules for retakes?
- Is there a limit on the number of retakes for an exam?
- If I fail an exam at one exam provider, can I re-take the exam at a different provider before the one month period?
- If I fail a combined exam, can I take a Part 1 or a Part 2 exam earlier than the one month retake policy?
- How much does a retake exam cost?
- Why do I have to wait one (1) month before an exam retake?
Exam Vouchers
Certification Credentials
- I've completed the Integrating Risk and Security Self-Study materials, how do I get my badge and certificate?
- I did not receive my invitation to the TOGAF Essentials 2018 assessment. What should I do?
- My trainer has asked me for my Candidate ID. How do I find that?
- What is the format of the Online Assessment for the TOGAF Essentials 2018 credential?
- What is required to earn the TOGAF Essentials 2018 credential?
- What does the TOGAF Essentials 2018 credential cover?
Exam Registration
- Why are examinations no longer offered in the Province of Quebec in Canada? Is there a workaround?
- I have two voucher codes, why won't the system allow me to use both codes when booking two exams at the same time?
- I get following error when rescheduling my exam: you must cancel and schedule the exam again, the tax amount or location /region is different from the original registration
- Why is the exam appointment time longer than the exam time?
- What are the terms and conditions for taking The Open Group examinations?
- How do I reschedule or cancel an exam online? See all 19 articles
Exam-Based Certification
- Can I use a dictionary in my exam?
- How can I access my score report for my exam?
- How can i register a complaint against my Accredited Training Course Provider?
- How can I reschedule my exam appointment at The Open Group Exam Provider?
- How do I find out more information about The Open Group certification exams?
- I am not able to understand how I scored 57% in my exam which equals to 22.8 / 40. Can you explain ? See all 14 articles
Authorized Trainers
Open Professions Certification (Open CA, Open CDS, Open CTS, Open CTTP)
- How do I submit a method for recognition in my Open CA certification?
- If I want to become certified at a higher level, what do I need to do?
- I want to re-certify, what do I need to do?
- I was certified through my employer (via an ACP), but have now left the company. Can I keep my certification?
- I’m certified, why haven’t I received my badge?
- I'm certified, how do I set a Personal Confirmation Code? See all 9 articles