My voucher code is not accepted, what should I do?

When booking your examination, if you have a voucher code that is not being accepted firstly ensure that you are entering the exact code as distributed –we recommend that you cut and paste the code; secondly ensure you have selected the correct exam type as vouchers are exam specific. Thirdly, check that the voucher type is the correct type for the exam provider: Pearson VUE vouchers all have the prefix OG. An exam voucher code can only be used once. If you plan to reschedule an examination you must cancel the existing appointment otherwise the appointment will be classified as a no-show and the voucher code will be used. The exam must be taken prior to the expiry date of the exam voucher code. It is not possible to extend the validity of a voucher code.

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