When You Should Contact Pearson VUE
Pearson VUE is responsible for delivering The Open Group exams. In many cases self-service is available via your Pearson VUE account, accessed via The Open Group Take Exam page. You should contact them if you experience:
Technical issues (OnVUE remote exams)
- Problems launching the OnVUE app
- System test failures
- Camera/microphone not detected
- Stuck during check‑in
- Unable to connect to a proctor
- Exam freezes, disconnects, or ends unexpectedly
Scheduling or appointment issues
- Need to reschedule or cancel (self-service available via the online Pearson VUE account)
- Incorrect exam time or time zone
- Exam not appearing in your Pearson VUE account
- Duplicate bookings
Test centre issues
- Centre closures
- Equipment failures
- Being turned away
- Noise or environmental problems
ID verification issues
- ID not accepted
- Name mismatch
- Problems uploading ID photos
How to Contact Pearson VUE
Pearson VUE support information is available at: http://pearsonvue.com/theopengroup/contact/
Information You Should Have Ready
When contacting Pearson VUE, ensure you have your:
-
Candidate ID
- This is available in your Pearson VUE account, accessed via The Open Group Take Exam page:
https://www.opengroup.org/take-exam
- This is available in your Pearson VUE account, accessed via The Open Group Take Exam page:
Having your Candidate ID ready helps Pearson VUE quickly locate your record and provide faster assistance.
Case Creation
If your exam fails to launch or is interrupted, Pearson VUE will create a case number.
You must obtain this before contacting The Open Group for rescheduling
When to Contact The Open Group Help Desk Instead
Contact The Open Group only for:
- Certification questions
- Voucher issues
- Policy queries
- Rescheduling after a verified technical issue (case number required)