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- Welcome to The Open Group® Certification, Shop, and Publications Help Desk
- Support Requests not Related to Certification, the Shop, and Publications
- Issues with Account Recovery
- Ticket access errors (page doesn't exist, or access denied)
- How Do I Obtain My TOGAF Certificate?
- Where Can I Find the Syllabus for TOGAF Certifications?
- Where Can I Find Study Materials for the TOGAF Standard, 10th Edition?
- Are There Any Template Deliverables for the TOGAF Standard?
- Why Is There No “TOGAF 10 Foundation” or “TOGAF 10 Practitioner”?
- I Live in a Country Where Pearson Does Not Accept Credit Card Payments — What Can I Do?
- How to Schedule an Exam with Pearson
- How to Cancel or Reschedule Your Exam
- How to Get a Receipt or Invoice for Your Exam
- Why Is the Exam Appointment Time Longer Than the Exam Time?
- How to Find Your Candidate ID
- I receive an ERROR_VUE_WIDE_BLOCK error when connecting to my account at Pearson. What should I do?
- Troubleshooting OnVUE Check‑In Issues
- Important Tips Before Taking an OnVUE Online Proctored Exam
- How Do I Know If Taking an Online Exam Is Right for Me?
- Who Do I Contact for Help During an OnVUE Online Exam?
- What to Do If You Fail an Examination
- How to Contact Pearson for Support
- When Will I Receive My Exam Results?
- Accepted Identification for OnVUE Online Proctored Exams
- Identification (ID) Requirements for Attending an Exam at a Pearson Test Center
- How Certification Credentials Differ From Full TOGAF Certifications
- Can I Have a Discounted Exam Voucher?
- Can I Get an Extension on My Exam Voucher?
- Are Discounted or Third‑Party Exam Voucher Codes Legitimate?
- Getting Help with Account Creation, Login, Profile Updates, and System‑Related Issues
- How to Download an Order from The Open Group Shop/Bookstore
- How to Get Help with an Issue in The Open Group Shop